Can’t Login into Microsoft Office/Teams ?

Students

Microsoft office, including Teams can be accessed online via a modern browser at: https://portal.office.com

You will need to enter your e-mail address and network password that you use within the School.

Ensure you select ‘Work or school account’ to continue the login process…

If you think you have forgotten your password, your parents will need to e-mail ICT Support at ictsupport@commonweal.co.uk using the e-mail address they have registered with the School.  A new password will be sent to them directly once a few details have been confirmed.  The ICT Support Department work 8am to 4pm, Monday to Friday all year round but response may be slower during school holidays.

Sixth Form Students can use the Microsoft Self Service Password Reset system to request a new password.

This will only work if the required information has already been submitted at your first Microsoft365 logon (Mobile phone number and alternative e-mail address).  Access this service at: https://passwordreset.microsoftonline.com/ – otherwise contact ICT Support using the details listed above.  Or visit, Room 115 ICT Support office during the school day.

Passwords need to be changed every 90 days, if your password has expired you will be prompted to create and confirm a new password.  IMPORTANT: The new password must be ‘complex’ – that is, be at least 8 characters long, contain capital letters, lower letter and numbers.  It must also be a password you have NOT used before.  Once set, this is now your new password for logging into the school systems, including Edulink for the next 90 days.

Parents/Guardians

Parents and Guardians do not use the Microsoft Office system with the school, only students are setup for this.